Privacy Policy
VELOUR (“we”, “our”, or “the App”) respects your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information.
1. Information We Collect
When you use VELOUR, we may collect:
- Account information such as your email address and login details.
- Profile and photo data including your uploaded full-body photo, wardrobe images, and any photos you choose to share.
- Generated content such as AI-generated outfit previews and related images created within the App.
- Usage and device information such as app activity, crash reports, device type, operating system, language, and general analytics data.
- Payment information when you subscribe through Google Play Billing. We do not directly store your full payment card details; billing is handled by Google.
- Support communications if you contact us for help, feedback, or account issues.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve VELOUR features and services.
- Generate virtual try-on and outfit recommendations based on your uploaded content.
- Send account-related notifications, security alerts, and important updates.
- Monitor performance, prevent abuse, and troubleshoot issues.
- Process subscriptions and provide customer support.
3. How We Share Information
We do not sell your personal data. We may share information only with:
- Service providers that help us host, analyze, support, or maintain the App.
- Payment providers and Google Play for subscription and billing-related processing.
- Authorities or legal partners if required by law or to protect rights, safety, or security.
4. Data Retention
We keep your information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will remove your personal data from our active systems as described by our account deletion process, except where retention is required by law.
5. Your Choices
- You can update or remove certain profile information from the App.
- You can request access to, correction of, or deletion of your data by contacting us.
- You may manage notification preferences in the App settings.
- You may control browser cookies and analytics settings where applicable.
6. Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. No system is completely secure, so we cannot guarantee absolute security.
7. Children’s Privacy
VELOUR is not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children without proper consent.
8. Third-Party Services
The App may use third-party services such as analytics, hosting, and payment processors. Those services may collect information according to their own privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Effective Date” above and, where appropriate, notify you in-app or through the App store listing.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Email: admin@velourr.com
Website: https://velourr.com